This was actually put together by Wix.com
I thought the list was simple to the point suggestions that were smart and could be readily applied.
During this challenging time, with its ever-changing landscape, it's easy to feel out of control. This article will help you focus on those parts of your business you can take charge of, so you can get through this period in the best way possible. Let's dive in!
Here is a list of additional resources collect for businesses to use, along with tips for this transitional time. <3
https://support.wix.com/en/covid-19-and-your-site
Providing Refunds
Avoid chargebacks by handling refunds as quickly as possible. Make sure clients are updated so they know a refund is coming their way.
Refunds must be processed through the payment provider used for the transaction and need to be processed for each client individually. For example, if your clients paid for a service through PayPal, you would need to refund each booking in the PayPal dashboard.
Canceling and Rescheduling Services
Where possible, be flexible with your scheduling and postpone your services to a later date. If you offer clients membership plans or packages, consider extending or waiving the expiration date.
If you are not able to offer services, start by making sure the services are unavailable to be booked. Alternatively, you can set 1-on-1 services to require approval. This way you can decide day-by-day whether you'll provide the service.
Next, take care of canceling or rescheduling existing bookings (and promptly providing refunds, where appropriate - more on that later)
Make sessions unbookable
Require approval for 1-on-1 services
Reschedule or cancel a 1-on-1 Session
Reschedule or cancel a single class session
Reschedule or delete an individual course session
Tips:
Where appropriate, update your cancellation policy to cover these special circumstances. Learn How
Consider offering a coupon for a client's next service as compensation. Learn How
Going Virtual
Unfortunately, for the next while, many services cannot take place as planned. Some services, such as some exercise classes or course sessions can be moved online. Consider whether the following options work for your business:
Create a live stream with Wix Video.
Use Facebook Live, Instagram TV or Periscope to broadcast your event on social media.
Transform your session into a webinar.
Communicating with Clients
One of the most important things you can do is to communicate effectively with your clients. Whether your hours are changing, your services are canceled, or whether they are going ahead in a different format, build trust by letting customers know what's going on.
Check out these communication options:
Update your site: Keep your clients in the loop. Update your website and social media pages with any changes to services or cancellations. Add an FAQ section to your site to address client concerns.
Chat: Live chat with clients using Wix Chat or on the Wix mobile app.
Send an email marketing campaign: Use email marketing to let clients know about changes to your business.
Blog: Write a blog article detailing what your business is doing to keep your clients safe.
Forum: Create a forum and actively respond to questions and concerns from your community.
Social Media posts: Update your followers on social media with any relevant information.
Tip:Great communication is not only for clients. If you have staff members working for you, make sure to update them about ongoing changes to your business.